When owning a car, especially in Malaysia, having access to reliable towing services is crucial. Whether due to breakdowns or accidents, towing services can save you from a difficult situation on the road. Perodua, as one of the leading car manufacturers in Malaysia, offers towing services as part of their after-sales support. On the other hand, many car insurance policies also provide towing services. Which is better for Perodua car owners—Perodua’s towing service or the one provided by car insurance? Let’s compare the two.
Perodua Towing Services
- Comprehensive Coverage for Perodua Vehicles
- Perodua offers towing services as part of its Perodua Auto Assist program. This service is designed specifically for Perodua vehicles and includes not only towing but also roadside assistance such as battery replacement, jump-start services, and tire changes.
- Nationwide Availability
- Perodua’s towing services cover the entire country, with a 24/7 hotline that can be accessed anytime. The service is provided through a wide network of authorized towing partners, ensuring fast response times.
- Free Towing with Warranty
- For vehicles under warranty, Perodua offers free towing services to the nearest authorized service center, saving owners from unexpected expenses. This feature is a major advantage for new car owners who are still under Perodua’s warranty program.
- Specialized for Perodua Cars
- The towing services are tailored for Perodua models like Myvi, Axia, and Bezza, ensuring the vehicle is handled with care by professionals familiar with Perodua vehicles, reducing the risk of further damage.
Insurance Towing Services
- Limited Coverage Depending on Policy
- Towing services under car insurance policies vary greatly. Most basic insurance policies provide towing coverage, but the distance limit is often capped at 50 km to 100 km. Beyond that, additional charges may apply.
- Not Brand-Specific
- Unlike Perodua’s specialized service, insurance towing services are not brand-specific. While the coverage is broader in terms of the type of vehicle, it may lack the specialized handling that Perodua’s Auto Assist provides for Perodua cars.
- Optional Add-On Coverage
- Some insurance policies offer towing as an optional add-on, meaning car owners need to pay extra for more extensive towing coverage. Without this add-on, the coverage might be minimal or require out-of-pocket costs.
- Roadside Assistance
- Many insurance policies bundle towing with roadside assistance services like breakdown repairs or fuel delivery. However, these services might not be as tailored or immediate compared to Perodua’s dedicated Auto Assist program.
Which Is Better for Perodua Owners?
- Perodua Towing Services: For Perodua car owners, using Perodua’s towing services has distinct advantages, especially if the car is under warranty. The service is specialized, free within the warranty period, and nationwide. Additionally, the service centers your car is towed to are authorized, ensuring repairs are done by professionals who specialize in Perodua vehicles.
- Insurance Towing Services: Insurance towing services can be a good backup for those whose vehicles are no longer under warranty or if the insurance policy includes a wider towing distance. However, the coverage might not be as specific or reliable for Perodua vehicles, and extra costs might apply for long-distance towing.
Conclusion
For Perodua car owners, Perodua’s Auto Assist towing service is a better option, particularly during the warranty period. It offers specialized, reliable, and often free towing services catered to Perodua vehicles. Insurance towing services can act as supplementary coverage, but for peace of mind, especially with a Perodua vehicle, the automaker’s own services provide more dedicated and professional assistance.
