When purchasing a Perodua vehicle, one of the key benefits that comes with the ownership experience is the manufacturer’s warranty. Perodua offers a comprehensive warranty to ensure that customers enjoy worry-free driving, covering a range of components against defects in materials or workmanship. Below is an overview of the key terms and conditions of the Perodua warranty to help customers understand their rights and responsibilities.
1. Duration of the Warranty
a. Standard Warranty Period
- Perodua vehicles come with a 5-year or 150,000 km warranty, whichever comes first. This period begins from the date of vehicle registration.
b. Warranty Coverage
- The warranty covers manufacturing defects and faulty parts that affect the vehicle’s performance. It does not cover wear-and-tear components such as brake pads, tyres, or bulbs.
2. Terms of Coverage
a. Parts Covered Under Warranty
- The warranty applies to the replacement or repair of defective parts due to manufacturing faults. These include:
- Engine components (e.g., pistons, crankshaft)
- Transmission system (manual and automatic)
- Electrical system (starter, alternator)
- Suspension system (shock absorbers, springs)
b. Exclusions
- Perodua’s warranty does not cover damages caused by:
- Negligence: This includes failure to follow the recommended service schedule, improper handling, or misuse of the vehicle.
- Accidents: Damage resulting from accidents, collisions, or external factors like fire and flooding.
- Modification: Any modification or installation of aftermarket parts not approved by Perodua can void the warranty.
3. Conditions for Warranty Validity
a. Regular Servicing
- To maintain the validity of the warranty, the vehicle must be serviced according to the recommended service intervals at an authorized Perodua service center. Failure to follow the scheduled maintenance could void the warranty.
b. Genuine Parts Requirement
- Only genuine Perodua parts should be used during repairs and servicing. Using non-genuine or aftermarket parts may result in the warranty becoming void.
c. Warranty Transfer
- The warranty is transferable to subsequent owners as long as the vehicle has been properly maintained, and all terms and conditions have been met.
4. Claims Process
a. Reporting Defects
- If a defect is discovered, it must be reported to an authorized Perodua service center as soon as possible. The vehicle must be inspected, and the claim must be made within the warranty period.
b. Documentation
- Owners must provide the vehicle’s service records and proof of regular maintenance to support any warranty claims. Failure to provide this documentation may lead to a denial of the claim.
5. Additional Coverage Options
a. Extended Warranty
- Perodua may offer extended warranty packages for additional years beyond the standard 5-year warranty, depending on the vehicle model and customer preference.
Conclusion
The Perodua warranty is designed to protect customers from unexpected repair costs due to manufacturing defects. By adhering to the terms and conditions, including regular servicing at authorized centers and using genuine parts, customers can ensure that their warranty remains valid throughout its duration. Always refer to the official Perodua warranty booklet for detailed information and conditions specific to your model.
